Why Is Your Freezer Not Working but Fridge is Fine?

May 5, 2023
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If you’ve noticed that your freezer is not working, but the fridge is fine, it can be frustrating and confusing. Fortunately, you can troubleshoot and independently fix several common causes of the freezer not freezing. In this article, we’ll go over the possible reasons why your freezer is not working but the fridge is fine, and we’ll provide you with step-by-step instructions on how to troubleshoot and resolve the issue.

What could be causing my freezer to stop working while the fridge still operates normally?

Several possible causes for a freezer not working, but the fridge is fine. Below are some of the most common issues that can cause this problem:

Evaporator Fan Failure

The evaporator fan circulates cold air from the freezer to the fridge. If it fails, the freezer may not receive enough cold air to maintain its temperature. This can be due to several reasons, such as a malfunctioning fan motor or a damaged fan blade. Sometimes, the fan may simply be clogged with ice or debris.

Defrost System Failure

The defrost system is designed to remove frost accumulating on the evaporator coils. If the system fails, frost can build up, eventually blocking the flow of cold air to the freezer. Common reasons for defrost system failure include a malfunctioning defrost timer, thermostat, or heater.

Thermostat Issues

The thermostat regulates the temperature in the freezer. If faulty, it may not correctly detect the freezer’s temperature, causing it to warm up. This can be due to several issues, such as a malfunctioning sensor or a damaged thermostat control board.

Damaged Door Seal

The door seal is designed to keep cold air in and warm air out of the freezer. If damaged, it can allow warm air to enter, causing the freezer to warm up while the fridge remains cool. Door seals can become damaged due to wear and tear, age, or accidental damage.

Faulty Compressor

The compressor circulates refrigerant throughout the cooling system. If it’s not working properly, it may be unable to circulate refrigerant properly, resulting in the freezer not working. This can be due to several issues, such as a malfunctioning compressor motor, a faulty start relay, or low refrigerant levels.

How can I troubleshoot my freezer that is not functioning while the fridge is working fine?

If your freezer stopped working, it could be frustrating and inconvenient. Fortunately, there are a few troubleshooting steps you can take to identify and fix the problem. Let’s explore some simple yet effective methods for troubleshooting a malfunctioning Viking freezer below:

Step 1: Check the Evaporator Fan

First, check if the evaporator fan is running. If it’s not, it may need to be replaced.

  • Remove freezer contents
  • Access the evaporator fan and check for any obstructions
  • Test fan with a multimeter

Step 2: Inspect the Defrost System

If the evaporator fan is running, inspecting the defrost system is next. 

  • Access defrost heater and thermostat
  • Test components with a multimeter
  • Check for any visible signs of damage
  • Replace any faulty components as needed.

Step 3: Check the Thermostat

If the freezer still isn’t working properly, it’s time to check the thermostat. 

  • Locate the thermostat control knob
  • Adjust to a colder temperature
  • Test with a thermometer

Step 4: Inspect the Door Seal

  • Check for any cracks or tears in the seal
  • Close the door and insert a dollar bill and try to pull it out
  • Replace seal if necessary

Step 5: Test the Compressor

If none of the above steps solve the issue, it’s time to check the compressor. 

  • Connect and turn on the compressor.
  • Listen for unusual noises or vibrations.
  • Check the pressure gauge for proper range.
  • Turn off and disconnect the compressor.
  • Consult manual or professional for repairs if needed.

Expert Freezer Repair Services from Viking Appliance Repair Company – Get Your Freezer Working Again!

However, freezer problems, such as the freezer is not cold enough, can still happen even with how you maintain your fridge and follow our refrigerator troubleshooting guide. If you’re experiencing issues with your freezer, but your fridge seems to be working fine, contact Viking Appliance Repair Company today. Our expert technicians are equipped to diagnose and repair any freezer problems you may face, so you can return to enjoying your fresh, frozen foods in no time. We can provide you with the best Viking Built-In Refrigerator Repair, Viking Freestanding Refrigerator Repair, Viking Ice Maker Repair, and Viking Wine Cellars Repair in town! Reach out to us now to schedule your much-needed service appointment!